FM-LIB-008
Rev. 0

Adventist University of the Philippines
John Lawrence Detwiler Memorial Library
Customer Satisfaction Survey

Demographic Profile


Undergraduate
Graduate
AUP Administrator
Faculty
Staff








Sex

Male
Female

How often do you visit the Library?

Frequently (2 or more times a WEEK)
Seldom (4 or less times a YEAR)
Occasionally (5-9 times a MONTH)
Never

What was/were the reason/s for your visit/s to the Library? (Select all that apply)

Study
Personal/Recreational
Research
Internet Access
Orientation
Borrowing/Returning
Others, please specify:


Satisfaction Rating

INSTRUCTION: Please indicate how satisfied you are with the different aspects of your library use by checking the box that represents your answer using the following scale:
Satisfied - 5, Satisfied - 4, Slightly Satisfied - 3, Dissatisfied - 2, Very Dissatisfied -1

Category Item 1 2 3 4 5
Resources 1. Up-to-date print resources.
2. Availability of the print resources.
3. Availability of digital resources.
4. Up-to-date digital resources.
5. Arrangement of library resources.
Services 1. User friendliness of OPAC.
2. Appropriateness of library hours.
3. Quietness of the library.
4. Ease of use of internet services.
5. Access to online databases (EBSCO, Britannica, etc).
Facilities 1. Adequacy of chairs and tables.
2. Air-conditioning/ventilation system.
3. Lighting inside the library.
4. Cleanliness of the library.
5. Functionality of library computers.
Personnel 1. Staff courtesy and professionalism.
2. Helpfulness of the staff.
3. Staff knowledge and expertise.
4. Responsiveness to inquiries.
5. Assistance with finding resources.

Comments and Suggestions