Title Details

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Since the advent of consumerism in the 1960s, patient have become meticulous over the quality of care they get and often vocal about the services they received from a certain facility. Inevitably patient have emerged as the central focus of health care delivery in the last decade (Finlay 2001). Now that the number of health care providers is increasing, the survival of the health institution depend on the number of satisfied patrons in retains. It is imperative, therefore, that the health company determine customer demands and solicit feedback to be able to respond accordingly. This study was conducted at the Adventist University of the Philippines College of Dentistry (AUP-COD) clinic.The clinician non medical staff, facility, and accessibility of the clinic were considered in this study.

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