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AUP JLDM LIBRARY

This survey will help the JLDM Management to understand your interaction with the Library and the quality of service provided. Your cooperation in completing this survey will help us provide the best possible service for you. This survey is anonymous, so feel free to indicate your candid opinion. Thank you for participating.

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Demographic Profile
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Gender
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Please specify your course (ex. BLIS)
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Please specify your year level
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How often do you visit the Library?
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What was/were the reason for your visit/s to the library? (Select all that apply)
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Please indicate your level of agreement concerning CUSTOMER SERVICE by completing the following statements
Library staff treats me fairly and without discrimination.
Library staff is professional in his/her dealings with me.
Library staff is friendly.
Library staff is interested in me and my needs.
Library staff is knowledgeable.
Library staff provides quality services.
Library staff responds in a timely manner.
Library staff is difficult to approach.
Library staff provides online resources on time per requested.
Library online services during COVID 19 is very good.
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Other comments related to customer service
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Please indicate your level of agreement concerning the FACILITIES by completing the following statements
Computers and electronics equipment in ITSS are accessible in the library.
Computers and electronic equipment in ITSS are updated.
Printing and photocopying services are adequate.
The library’s collection meets my research needs.
Group study areas are adequate.
Library staff keeps me informed about new services and collections.
Library space is adequate.
Learning environment is conducive for learning.
Opening hours are adequate.
Updated software are available for use (e.g. MS word, MS Excel, Adobe, etc.)
Internet service is satisfying.
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Other comments related to library facilities
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Please indicate your level of agreement concerning the RESOURCES by completing the following statements
Resources are appropriate for my course needs.
Resources are current and relevant.
Resources are easy to find.
Borrowing resources policies and procedures are clearly stated.
I usually find the resources I need.
I usually ask the library staff for assistance.
I find that there are resources available that address assignment questions.
Recommendations for new or different resources are listened to by the library staff.
Inform user with the newly acquired materials.
Maximizes the use of ITSS Services.
Internet provision is fast in ITSS.
ITSS Library staff keeps me informed about new services.
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Other comments related to library Resources